The AHCA/NCAL National Quality Awards Program is a progressive program that is based on the Baldrige Criteria for Performance Excellence. Open to all WHCA/WiCAL members, participants move from the Bronze level, to Silver, and then ultimately to the Gold. Bronze recipients must demonstrate a groundwork for excellence by completing a self-assessment that outlines their organizational priorities and goals. Silver recipients outline their systematic approaches and demonstrate sustainable organizational and process results linked to their key customer requirements, success factors, and challenges. Gold recipients represent an elite group by meeting all of the demands of the Baldrige Criteria, they demonstrate the achievement of high levels of performance over time in the areas of: leadership, strategic planning, customer service, workforce, operations, and knowledge management.  Moving through the medal levels is not accomplished overnight; it takes organizational commitment to embark on what is a multi-year journey.

Facility Intent to Apply applications are due no later than Thursday, November 16^th at 8:00 pm ET/7:00 pm CT.  Submit n​ow.​

To follow please find additional information from AHCA/NCAL:

• AHCA/NCAL National Quality Award Website
• Quality Award Webinars
• Gold Application Packet
• Silver Application Packet
• Bronze Application Packet
  •  SNF
  • AL

If you have questions or need assistance, the Quality Award team is available at qualityaward@ahca.org.