AHCA/NCAL Quality Award Workshops
The AHCA/NCAL National Quality Award Program is a rigorous three-level process that evaluates long term care organizations capabilities against nationally recognized standards for excellence, making it one of the most comprehensive and cost-effective performance assessments available to providers.
Level 1: Bronze Award – Commitment to Quality
The goal of this award level is to provide applicants with the tools and resources they need to achieve performance improvement.
Level 2: Silver Award – Achievement in Quality
At this level, applicants continue to learn and develop effective approaches that help improve performance and health care outcomes.
Level 3: Gold Award – Excellence in Quality
At this level, applicants must show superior performance in areas of the criteria including leadership, strategic planning, and customer and staff satisfaction.
Register for a Quality Award Workshop
WHCA/WiCAL in partnership with other AHCA/NCAL state affiliates, presents a Bronze, Silver and Gold Quality Award virtual workshop series. These workshops will help you better understand how to complete the application from beginning to end with coaching support along the way from our expert trainers. Participants must attend each/all workshops applicable to their award category.
Since we are collaborating with other states, WHCA/WiCAL is able to offer members this exclusive education at a significantly reduced rate. Pricing is per facility.
Gold Workshop: $299 | Silver Workshop: $199 | Bronze Workshop: $129
Workshops and office hours are hosted virtually. Registered participants will receive the meeting link one week prior to each session. Participants must attend all/every session within their specific workshop. If not able to attend the live workshop, a recording of the workshop will be made available after each workshop session.
Gold Workshop Dates/Times: August 6, 12, 19, and 26, each hosted from 1-4 PM CST. Optional office hours provided on September 30, November 18, and January 7 from 1-2 PM CST.
Silver Workshop Dates/Times: August 7, 13, 20, and 27, each hosted from 1-4 PM CST. Optional office hours provided on September 23, November 18, and January 7 from 2:30 – 4:30 PM CST.
Bronze Workshop Dates/Times: November 4 and 13, each hosted from 1 – 3 PM CST. Optional office hours provided on January 12 from 1 – 2 PM CST.
Facilitated by Cathy Bergland
Cathy Bergland has served at Presbyterian Homes & Services (based on Minnesota) since 1986 in various roles, most recently in the area of Leadership Development. She is also with CB Leadership Group, a consulting and training organization focusing on leadership development, intercultural competence, and performance excellence. Cathy received her undergraduate degree in Music Therapy from the University of Wisconsin-Eau Claire, her MBA from the University of St. Thomas, and is also a licensed Nursing Home Administrator. She has filled adjunct faculty positions with the University of Wisconsin-Eau Claire (Health Care Administration) and Bethel University (MBA Program). She is a Qualified Administrator (QA) for the Intercultural Development Inventory (IDI). She also has 15 years of experience with the Baldrige Performance Excellence Criteria.
Cathy currently sits on the AHCA/NCAL National Quality Award Board and also serves the program in roles of Judge, Trainer, and Independent Examiner.