Regulatory & Clinical Support Hotline

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Regulatory & Clinical Support Hotline

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Do you have survey questions? Do you need regulatory support? Do you need clinical guidance?

WHCA/WiCAL, in partnership with Pathway Health, is pleased to offer expert support and guidance through our Regulatory & Clinical Support Hotline! An exclusive and free WHCA/WiCAL provider member benefit, the hotline offers support, guidance, and answers to survey, regulatory, and clinically related questions, from the experts at WHCA/WiCAL and Pathway Health.

The Regulatory and Clinical Support Hotline is a valuable and beneficial member resource. The Hotline offers members access to experts who can provide compliant and up-to-date information on regulatory requirements. The Hotline serves as an avenue for clinical decision support from clinical experts who can offer advice on best practices, ensuring that care decisions are aligned with improving resident outcomes and current care standards. In unexpected situations, the Hotline serves as a vital resource, helping members respond promptly to incidents and survey-related matters. The Hotline also supports operational efficiency and can reduce the time spent attempting to resolve issues on your own. The Regulatory and Clinical Support Hotline will aid provider-members in maintaining high-quality care standards, while effectively managing the complexities of long-term care operations.

If you have questions and are in need of guidance or support, please complete the intake form below. Upon receipt of the intake form, WHCA/WiCAL staff will review the request and respond promptly. If the inquiry requires advanced expert review and insight, WHCA/WiCAL staff will securely share the information with our partners at Pathway Health, who will provide support, advice, and guidance on the matter.

Intake Form: Survey, Regulatory, and Clinical Support

Request for Regulatory & Clinical Support

"*" indicates required fields

Name of Organization: * Required

Address: * Required

Street Address Address Line 2 City State ZIP Code

Contact Person

Name of Person Completing this Form: * Required

First Last

Position/Relation to Organization: * Required

Direct Phone: * Required

Email Address: * Required

Enter Email Confirm Email

Organizational Background

1. Describe as specifically as possible the Regulatory or Clinical Support for which your organization seeks assistance. * Required

2. Identify the urgency of your issue (to the best of your knowledge): * Required

High (poses an immediate risk or threat to disrupt operations)

Medium (poses a risk or threat to disrupt operations in the foreseeable future); or

Low (does not appear to pose a threat or operational disruption but is important to be resolved)

3. What type of facility is this?: * Required

SNF

RCAC

CBRF

AFH

IDD

Pathway Health offers expert consulting services, strategic technology implementation and education solutions for the post-acute care continuum. Pathway Health holds the exclusive, global training license with Florida Atlantic University and provides high-quality training, education and consulting services to the post-acute providers using the Interventions to Reduce Acute Care Transfers (INTERACT) Quality Improvement Program (QIP). Pathway Health is a professional management and consulting organization serving providers in the long-term care and post-acute care industry. Since their founding in 1997, Pathway Health has been keeping a pulse on clinical, regulatory, quality, and reimbursement trends to keep long term care providers on the path to success.