
WHCA/WiCAL understands that state regulations play an important role in ensuring the highest quality of care for Wisconsin’s frail elderly and persons with disabilities.
The Department of Health Services, Division of Quality Assurance, Bureau of Assisted Living (BAL) is responsible for licensing and surveying the following provider types:
Click HERE to view the BAL regional office contacts and map.
To view regulatory resources that are applicable for both skilled nursing and assisted living facilities (i.e. Life Safety Code, OSHA), click HERE.
Click HERE to view DHS Assisted Living Standards of Practice Resources.
Please contact WHCA/WiCAL Senior Vice President of Government Relations and Regulatory Affairs Eric Koch for more information.

An Adult Family Home (AFH) is the smallest type of residential facility. Often a private home, it can contain one to four residents, along with caregivers who may or may not live there. Residents receive care “above the level of room and board,” which can include up to 7 hours per week of nursing care. Most AFHs specialize in a particular type of resident.
AFHs of 1 and 2 beds are controlled by the local county or managed care organization, while 3- and 4-bed AFHs are regulated by the state DQA.
Regulations AFHs must adhere to:
A Community Based Residential Facility (CBRF) is usually a medium-sized facility, although some can be quite large. With a minimum of 5 beds, these facilities provide care beyond room and board, including up to 3 hours per week of nursing care. CBRFs often specialize by resident type, particularly with residents who have Alzheimer’s or dementia. All CBRFs are regulated by DQA.
Regulations CBRFs must adhere to:

A Residential Care Apartment Complex (RCAC) has at least 5 apartments and may provide up to 28 hours per week of services such as housekeeping, personal assistance, dining, nutrition and medication management. 24-hour emergency services are also available. Each apartment has a lockable entrance, kitchen and bathroom. RCACs are regulated by DQA.
Regulations RCACs must adhere to:
RCACs are either certified or registered.