Phase 4 and ARP Rural Distributions – Payment Status 

Approximately $14.5 billion of Phase 4 Payments has been distributed to more than 89,000 providers and 98 percent of applications have been processed. To date, more than $8 billion has been distributed through ARP Rural Payments and 99% of applications have been processed.

For the applications pending review, HRSA continues to make payments on a rolling basis every few weeks. Please continue to check the Provider Support Line at 866-569-3522; for TTY, dial 711 for status updates.

Providers should be aware that payment notifications are sent from the email address UHG_HRSA@ProviderEmail.uhc.com. Providers are advised to add this address to their “Safe Sender” list and check their “Spam” and “Junk Mail” folders regularly to ensure that they do not miss payment notifications or related correspondence.

Providers are also encouraged to check the status of their Optum Account by calling the Optum Pay Support line at 877-620-6194 to make sure the account is “active” and ready to receive payment.

Provider Relief Fund Reporting Period 3 Reminder  

Reporting Period 3 (RP3) is open as of July 1, 2022. The deadline to use funds for payment RP3 was June 30, 2022.

Providers who received Provider Relief Fund (PRF) payments exceeding $10,000 in the aggregate between January 1, 2021, and June 30, 2021, are required to report in RP3. The deadline for providers to submit a report is September 30, 2022, at 11:59 PM ET.  

Reports must be submitted via the PRF reporting portal. Providers who do not submit a completed report by the deadline will be subject to further enforcement actions. 

Reporting Help 

Providers may visit the PRF Reporting Requirements and Auditing Webpage and view the below technical assistance webcasts for assistance with their reports:

• ​New Reporters: Webinar Recording (July 12, 2022)
• Returning Reporters: Webinar Recordin​g (July 13, 2022)
• Nursing Home Infection Control Reporting Webcast (February 17, 2022)​

Upcoming reporting periods: 

• Reporting Period 4 opens on January 1, 2023
• Reporting Period 5 opens on July 1, 2023

Request to Report Late Due to Extenuating Circumstances 

Providers who experienced one or more extenuating circumstances that prevented them from submitting a completed PRF Report in Reporting Periods 1 and/or 2 (RP1 and RP2) by the deadline had the opportunity to submit a Request to Report Late Due to Extenuating Circumstance. The opportunities to submit late reports for RP1 and RP2 have passed. 

Providers who did not submit an RP1 report by the deadline and returned funds prior to HRSA announcing the Request to Report Late Due to Extenuating Circumstances process have a one-time opportunity to have their RP1 PRF payment(s) reissued. The projected window for report submissions is August 22 to September 9, 2022. 

Review the Request to Report Late Due to Extenuating Circumstances webpage for more details on this new process.

Need Reporting Help? 

Answers to common questions related to reporting requirements and auditing. Read the Reporting and Auditing FAQ.

For all other questions related to reporting, call the Provider Support Line at 866-569-3522; for TTY, dial 711. The hours of operation are 8:00 AM to 10 PM CT, Monday through Friday. Hours are subject to change. ​