Joint Audit Committee Holds Hearing on Results of NEMT Audit

The Joint Legislative Audit Committee held a hearing last week on the state’s non-emergency transportation (NEMT) program, which 55 legislators called for an audit of in May of this year.

Legislative offices have said they have received numerous complaints about Medical Transportation Management Inc. (MTM), the company that currently holds the contract with the state, as well Logisticare, which previously held the contract.

According to the audit presentation from August 2013 through June 2014 there were:

  • 4,154 instances in which providers did not arrive to provide trips;
  • 55,320 instances in which providers reported arriving more than 15 minutes late to take recipients to their appointments;
  • 942 trips in which MTM was unable to schedule a trip because no vehicle was available at the times needed;
  • LAB analyzed a total of 103,431 calls.

“It is clear that our medical transportation program is in need of a serious overhaul to ensure the needs of our residents are being met and taxpayers are getting the best deal possible,” Rep. Barca said in a press release. “I ask my legislative colleagues to join me in considering alternatives that can better serve the Wisconsinites that rely on this service.”

Barca stated during his testimony that he will work with Sen. Kathleen Vinehout (D-Alma) and others to propose an alternative model for providing non-emergency medical transportation.

Department of Health Services Assistant Deputy Secretary Bill Hanna and Kevin Moore, state Medicaid Director testified during the hearing. Hanna pointed out that in the LAB NEMT audit, 87 percent of respondents were either “satisfied” or “very satisfied” with their services.

“Although we’re pleased with this result, we know there are opportunities for improvement,” Hanna told legislators.

Moore said that the Department is working to make changes to the contract with MTM that reflect the recommendations made in the audit.


  • To list to a recording of the proceedings, click HERE.
  • Click HERE to view a copy of the Legislative Audit Bureau’s NEMT presentation.
  • A copy of Rep. Barca’s testimony to the committee is available HERE.


Posted in Transportation