The AHCA/NCAL National Quality Awards Program is a progressive program that is based on the Baldrige Criteria for Performance Excellence. Participants move from the Bronze level, to Silver, and then ultimately to the Gold. Bronze recipients must demonstrate a groundwork for excellence by completing a self-assessment that outlines their organizational priorities and goals. Silver recipients outline their systematic approaches and demonstrate sustainable organizational and process results linked to their key customer requirements, success factors, and challenges. Gold recipients represent an elite group by meeting all of the demands of the Baldrige Criteria, they demonstrate the achievement of high levels of performance over time in the areas of: leadership, strategic planning, customer service, workforce, operations, and knowledge management.  Moving through the medal levels is not accomplished overnight; It takes organizational commitment to embark on what is a multi-year journey.

The application deadline for the Bronze, Silver and Gold award is Thursday, January 26, 2023 at 8:00 pm Eastern.  AHCA/NCAL held an informational webinar for first time bronze applicants on January 11^th.  You can access/view the webinar as follows:

1. Go to https://educate.ahcancal.org/products/2023-bronze-quality-award-workshop?force_login=1 and log in using your AHCA/NCAL username and password.
2. Once the page opens, click on the “View Archived Recording” button on the right hand side of the page. The presentation will open in a new window for you to view and hear the program.
3. Click on the Handout tab to download your copy of the handouts and other available materials.

For questions or support, please email educate@ahca.org.