The online consumer review company Yelp is entering the high-stakes world of gauging resident satisfaction.
On August 5, 2015, Yelp announced it will provide statistics for 4,600 hospitals, 15,000 nursing facilities and 6,300 dialysis clinics in the U.S. The information will be compiled by ProPublica using data from the Centers for Medicare and Medicaid Services, and will be updated quarterly.
The statistical data will appear in an “About this provider” box, which will appear above the consumer reviews of a facility on its Yelp business page.
Some of the information that will be made available includes deficiencies and fines for nursing homes, ratings on doctor communication, and patient-satisfaction survey results for hospitals. The data won’t affect the star rating for the provider, which is based on consumer reviews.
“Now the millions of consumers who use Yelp to find and evaluate everything from restaurants to retail will have even more information at their fingertips when they are in the midst of the most critical life decisions, like which hospital to choose for a sick child or which nursing home will provide the best care for aging parents,” Yelp CEO Jeremy Stoppelman wrote in a blog post on the site.
Yelp had an average of 142 million unique visitors in the first quarter of 2015, according to its website.
The effort is part of what Yelp calls its Consumer Protection Initiative, which has also included adding restaurant health inspection information.