National Quality Award Training Workshops

WHCA/WiCAL has partnered with AHCA/NCAL and other State Associations to bring you assistance in applying for the National Quality Awards. These Virtual Workshops will help you better understand the application criteria, scoring and strategies for a successful application submission.

Glenn Bodinson, FACHE - Founder and Principal - BaldrigeCoach, Inc. | LinkedInGlenn Bodinson, FACHE, founded BaldrigeCoach to help organizations improve their performance. BaldrigeCoach clients have won 23 Baldrige Awards. In the past nine years, 20 AHCA/NCAL Gold Quality Award recipients and more than 75 AHCA/NCAL Silver Award recipients have used the BaldrigeCoach system.

Kay Kendall spent more than 20 years as a quality executive leading large-LEADER DIALOGUE: The Value of the “QUEST for Performance Excellence” Conference with Kay Kendallscale change initiatives across diverse industries. From 2002 through 2005, Kay served on the Panel of Judges for the Malcolm Baldrige National Quality Program after serving as an Examiner and Senior Examiner for the Program for six years. She continues to serve as a Mater Examiner for the program. She has been a facilitator of the national training for examiners since 1998. She was a Master Examiner and Team Leader for the AHCA/NCAL Quality Award from 2011 – 2015.

Below you can find information about the Bronze, Silver, and Gold Workshops and the schedule for each workshop. These sessions will be held with Zoom. This will also include assistance from these experts in reviewing your draft application.

Click HERE for registration. Registration can also be found at the bottom of this page.

Please contact Pat Boyer at pat@whcawical.org with any questions or further information.


Bronze National Quality Award Workshop

If your organization has thought about participating in the AHCA/NCAL National Quality Award program, this is your opportunity to complete the Bronze Award application from beginning to end with coaching support along the way from our expert facilitators.

This workshop is about more than an award; besides gaining a better understanding of what examiners are looking for and how to use the award criteria as an improvement tool, you will learn how to use the award process to focus, align, and accelerate your performance excellence efforts – becoming a high-performing organization.

Suggested participants for this workshop are administrators or executive directors and directors of nursing, admission coordinators, along with other leadership team members – including owners. A team approach is the most effective method to develop your application in a manner that makes it your “management document,” and not just an award application.

Click HERE for the Bronze National Quality Award Workshop flyer.

Date/Time Bronze Workshop
November 17, 2020 2:00-4:00 p.m. Workshop 1
November 18, 2020 2:00-4:00 p.m. Workshop 2
November 20, 2020 2:00-4:00 p.m. Draft 1
December 11, 2020 2:00-4:00 p.m. Draft 2
January 12, 2021 2:00-4:00 p.m. Draft 3

Silver National Quality Award Workshop

Bronze recipients have three years to apply for Silver from the year they received the Bronze award. Hugh Hall – West View Nursing and Rehabilitation CenterSilver recipients outline their systematic approaches and demonstrate sustainable organizational and process results linked to their key customer requirements, success factors, and challenges.

This workshop is about more than an award; besides gaining a better understanding of what examiners are looking for and how to use the award criteria as an improvement tool, you will learn how to use the award process to focus, align, and accelerate your performance excellence efforts thus becoming a high-performing organization.

Suggested participants for this workshop are administrators or executive directors and directors of nursing, admission coordinators, along with other leadership team members – including owners. A team approach is the most effective method to develop your application in a manner that makes it your “management document,” and not just an award application.

Click HERE for the Silver National Quality Award Workshop flyer.

Date/Time Silver Workshop
October 7, 2020 1:00-4:00 p.m. Workshop 1
October 9, 2020 1:00-4:00 p.m. Workshop 2
October 16, 2020 1:00-4:00 p.m. Workshop 3
October 23, 2020 1:00-4:00 p.m. Workshop 4
October 28, 2020 1:00-4:00 p.m. Workshop 5
November 10, 2020 1:00-4:00 p.m. Draft 1
December 11, 2020 1:00-4:00 p.m. Draft 2
January 12, 2021 1:00-4:00 p.m. Draft 3

Gold National Quality Award Workshop

Assisted living represented in 2 of 5 AHCA/NCAL Gold Quality Awards for 2019 - Companies - McKnight's Senior LivingThe final step in the AHCA/NCAL National Quality Award Program is the Gold – Excellence in Quality
Award. Recipients of the Gold Award are considered the best of the best in the profession. At the Gold Award level, applicants must show superior performance in areas of the criteria including leadership, strategic planning, and customer and staff satisfaction. By completing the Gold level criteria, organizations take their quality journey to a higher level through the valuable feedback received in the application process and thereby reaching organizational goals. Gold applicants address the Baldrige Excellence Framework in its entirety.

Suggested participants for this workshop are administrators or executive directors and directors of nursing, admission coordinators, along with other leadership team members – including owners. A team approach is the most effective method to develop your application in a manner that makes it your “management document,” and not just an award application.

Click HERE for the Gold National Quality Award Workshop flyer.

Date/Time Gold Workshop
October 6, 2020 1:00-4:00 p.m. Workshop 1
October 8, 2020 1:00-4:00 p.m. Workshop 2
October 12, 2020 1:00-4:00 p.m. Workshop 3
October 20, 2020 1:00-4:00 p.m. Workshop 4
October 27, 2020 1:00-4:00 p.m. Workshop 5
October 29, 2020 1:00-4:00 p.m. Workshop 6
November 10, 2020 1:00-4:00 p.m. Draft 1
December 11, 2020 1:00-4:00 p.m. Draft 2
January 12, 2021 1:00-4:00 p.m. Draft 3